All Remark exhaust products purchased through www.Remark-USA.com have a 30 day money back satisfaction guarantee.
- This is not applicable to purchases outside www.Remark-USA.com.
- If the defect was caused by abuse, negligence and/or mishandling. That includes weather conditions, natural disasters, any road/off-road conditions, and any accidents/collision you were part of. Will not be accepted at all.
- Must have order number to verify customer information.
- Defective or damaged products from carrier, must be reported immediately. Before accepting the product from the carrier, please inspect the packages to look for any damages.
- Do not install defective product.
- Strict inspection will take place.
- All the hardwares that came with the product, must be inside the return package. (Bolts, nuts, gaskets)
- Contact us first, before shipping your product. Setup an return order and REMARK satff will assist you in the process. contact
*Buyers are responsible for all return shipping fees.
Fee Exclusion : Buyer received the incorrect product or there is evident damage through our shipping services. All damages through transit has to be properly reported immediately after the product has been delivered.
*ALL return packages have to be properly packaged in bubble wrapping and/or foam sheets to prevent damages. If the return item is not properly packaged and is damaged through transit, then Remark Inc. has the right not to refund or a deducted amount for the appropriate damage extent.
Also read: Disclaimer