-Disclaimer

Use of www.REMARK-USA.com constitutes acceptance of these Terms and Conditions in their state at the date and time of usage.

REMARK reserves the rights to change these Terms and Conditions at any time by posting changes online without notice. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

  • You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.
  • This site and the information, names, images, pictures, logos included are displayed without warranty or guarantee. While REMARK will attempt to keep all information as up to date as possible, we hold no responsibility for any inaccuracies found within the data.
  • REMARK takes no responsibility for the content, validity or security of external Internet Sites linked from this website.
  • REMARK is committed to providing a reliable, useful and safe web experience. While all measures are taken by REMARK to reduce errors, downtime or risk of virus or other digital security issues, REMARK hold no responsibility for any damages, loss of data or other problems that arise from using this website. Use of the website and corresponding acceptance of these Terms and Conditions means accepting a “use at your own risk” policy.
  • REMARK may change or withdraw any part of www.REMARK-USA.com, or may refuse you access to the web site at any time if we consider it necessary.


* Some products listed are legal for sale or use in CA only on vehicles which may never be driven on a public highway.
It is the responsibility of the installer and/or user of this product to ensure compliance with all applicable local and federal laws and regulations.
Parts with a CARB EO# are legal in all 50 states, and are designed for pollution controlled vehicles. Check your state and local laws regarding the use of any REMARK products. 

* Federal and state law may prohibit the removal, modification or rendering of any device affecting vehicle emissions or state regulated decibel limits. It is the customer’s responsibility to be aware of federal, state and local laws. 

* The testing we provide from dB test is data we have gotten from our dB reader (REED Instruments R8060) or our trusted partners. It is not an official data from the State of California Refs. It is only a range of example to let you know, how  loud the exhaust is. YOU the consumer are 100% responsible for your modifications from any products bought from REMARK USA. 

User assumes all cost and risks associated with purchase and installation of aftermarket components. REMARK is not responsible for any fees, fines, or  any type of penalties you have received from any authority. 

More information can be found on the SEMA Action Network website: www.semasan.com/emissions for state by state details in the USA.

All product application information is based off of US-spec vehicles and configurations. Vehicles offered outside the US or vehicles purchased in the US which are not original US-spec may have different variations in engine, body work, exhaust components, etc... We try to the best of our ability to provide accurate information but it is ultimately the responsibility of the purchaser to do their own research. If you have any doubts in terms of fitment for a specific product and application, please contact us before purchasing. 

Prices, materials, design, specifications and part numbers are subject to change without notice. If there is any specific application question, please contact REMARK before purchasing to verify application/ fitment. Using parts not intended for an application can result in breakage and is not recommended.

Warranty
No warranty whatsoever will be valid if the defect was caused by abuse, negligence and/or mishandling. That includes weather conditions, natural disasters, any road/off-road conditions, and any accidents/collision you were part of. 

DO NOT USE ANY ACIDIC CLEANING PRODUCT OR STEEL WOOL UNLESS, YOU'RE A PROFESSIONAL DETAIL-ER AND KNOW WHAT YOU ARE DOING. *SOME CLEANING CHEMICALS WILL DAMAGE THE PRODUCT.
ASK YOUR LOCAL DETAILING SHOPS FOR FURTHER ASSISTANCE. 

- Defective items only applies to our warranty, wear and tear (the damage that happens to our product in ordinary use) does not apply to our lifetime warranty. Please contact for further information.

- Improper installation or misuse of the product may lead to failure and damage to both product and vehicle. The user assumes all responsibility. For assistance, please contact REMARK or licensed dealers.

- All products are intended for use off-public streets and highways. Vehicle manufacture warranty maybe voided should any modification(s) or removal(s) of OEM(factory) components are determined.

- Federal and state law may prohibit the removal, modification or rendering of any device affecting vehicle emissions or state regulated decibel limits. It is the customer’s responsibility to be aware of federal, state and local laws.
User assumes all cost and risks associated with purchase and installation of aftermarket components. REMARK is not responsible for any fees, fines, or  any type of penalties you have received from any authority. 

- Limited Warranty only applies with the first year of owning the product from date.

- Customer is fully responsible for all orders.
- Buyers are responsible for all return shipping fees. 

Orders and shipping
All orders received will be processed within 1-3 business days, if the item is in-stock. Orders received on the weekend will be fulfilled next business days. Shipping will be arranged by the most economical method, usually USPS, UPS or FedEx. WE DO NOT SHIP TO PO BOX OR APO/FPO. 

All back-ordered items or pre-ordered items will be processed within 1-3 business days, WHEN the products arrive at the shipping facility. Inventory status is listed on the product page at time of purchase. This status is not a guarantee as inventory may change quickly and unexpectedly. 

All orders over $100 are shipped insured, and we add additional direct signature REQUIREMENT (known as DSR). DSR is to help ensure you receive your order and it is not lost nor stolen before you receive it. Anyone at the delivery address can sign for the package. If no one is able to receive and sign for the shipment, it will not be delivered, and another delivery attempt will be made. Once mutliple delivery attempts are made and are unsuccessful, the package will be returned to sender. At that point, the purchaser would be responsible for return shipping and cost of re-shipment. 

If you wish to ship without signature required, you must immediately email sales@remark-usa.com once you have placed your order to make the request. If your order is $499 or less, we can ship without the signature requirement. If your order is over $500 we unfortunately cannot remove the DSR as FEDEX requires a signature for shipments insured $500+. 

- Tracking info. is emailed when shipping labels are created. You will be sent an email with tracking information once product(s) are shipped. Please track and be aware of delivery dates. Any shipments that are refused or undeliverable for any reason are subject to additional costs which are the sole responsibility of the purchaser. If needed we can redirect the package to a local hub/ store for pickup. To initiate this, please email sales@remark-usa.com. 

- Each order is carefully checked and packed before given to the carrier. If you receive an incorrect product or part, contact us immediately, and proper actions will be taken to resolve the matter. Should you receive a package that appears to be damaged, please inspect in the presence of the carrier before signing. Take photos of damaged packaging, and damaged products. DO NOT install. DO NOT discard any of the packaging or packaging materials. All claims for damages and/ or loss must be made immediately to the carrier and REMARK within 5 days. REMARK will ship you replacement item(s) after the claim has been processed and resolved. If the items is no longer available, a refund will be issued for the item(s).

- Order Not Received - If you have not received your order, please check with all persons in your household, and check tracking to confirm it was delivered. If you live in a multi-unit complex, please check with your leasing office, front desk, mail room, etc... to ensure package was not delivered there. 

Please contact us immediately if tracking shows delivery and you have not received your shipment. We will then contact carrier on your behalf and they will initiate a shipping/ delivery investigation. This may take days or even weeks. Please understand that we are not the carrier, and are not responsible for delivery. Nor do we have any control over transit or delivery. 

If after carrier investigation, the carrier determines the package was delivered correctly, then REMARK is not responsible for a reimbursement or a replacement products. We are not responsible for any missing or stolen product(s) from your property, nor any delivery errors by carrier. Packages missing from the stated address is the customers responsibility. 

Order Cancellation

All cancellations are subject to a 3% fee on the total purchase price. This fee will be subtracted from the refund amount. All issued refunds may take several business days to process due to processing by each financial institution.

All cancellation requests must be emailed to sales@remark-usa.com. This is to ensure we have a record of correspondence regarding any changes to an order. We do not modify orders over telephone, chat, messenger, etc... only via email to sales@remark-usa.com. If you do not receive a response within 1 business day, please feel free to reach out to us via other methods of contact. 

Duties and Taxes

REMARK is never responsible for CUSTOMS DUTY transported across international borders. Any shipping company has the rights to hold your purchased goods for Customs Duty. Customers must pay the Duty before retrieving the goods. Remark has no control over Customs Duty, and it is different from SALES TAX. 

Will Call
Will calls and pick ups are available upon prearranged terms.
Order will only be released to billing name on the invoice. Proper identification will be required upon arrival. NO EXCEPTIONS.
Please contact REMARK for further inquiries.

Return
Click Here to read full Return Policy 

Privacy Policy
The information you provide is kept confidential and is used to process orders but not limited to sweepstakes, contests, giveaways and other REMARK affiliated promotions. REMARK does not sell any customer information to 3rd party sources. The information provided is for the sole purpose of REMARK use. Any registered consumer has ON DEMAND access to his information and the possibility to opt out. Please use the Contact Tab on our website.

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